Order Processing Frequently Asked Questions

Order Processing

When do you process orders?

As soon as we receive an order, We begin working on it.

We Fill and Ship Orders ALL day Monday through Friday. Orders received by 1pm are usually shipped that same day.

Orders received after 1pm are filled on the same day and generally do not ship until the next business day.

I have placed my order, when will I hear from you?

1. Order Confirmation Email

Upon placing your order, you will immediately received an Order Confirmation email. We start filling it right away!
Package Tracking Numbers are not included in this email.

2. Your Order Has Been Shipped! Email

As soon as we ship your order, you will receive a Your Order Has Been Shipped! email.
Package tracking numbers are generally provided at this time.
Occasionally, delays in receiving tracking numbers occur. Rest assured, your package is in-route!
In this situation, we will forward your Tracking number the moment we receive it.

3. We will call you under these circumstances.

We have a question, concern or need additional information about your order. Or, you have asked us to.

More Customer Information

• Shipping FAQ
• Sales Tax FAQ
• Return Policy
• Privacy Policy
• About Us
• Customer Service

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